Privacy Policy
Rental Invest and its related bodies (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy, and it tells you how we collect and manage your personal information.
What is your personal information?
What personal information do we collect and hold?
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
through your access and use of our website.
by telephone, letter, fax, or email.
during conversations between you and our representatives.
by contracting with us or completing application forms.
by entering competitions, promotions or requesting information or material from us; or
completing surveys, providing feedback, or complaining to us.
We may also collect personal information from third parties including:
from third party companies such as credit reporting agencies, law enforcement agencies and government entities.
your representatives (lawyers, accountants, and financial advisers);
your employer; or
publicly available sources of information or any other organisations where you have given your consent.
Cookies
Cookies do not identify you personally. If you prefer not to receive cookies, you can change your browser settings to disable them. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all the following may happen:
we may not be able to provide the requested products or services to you, either to the same standard or at all.
we may not be able to provide you with information about products and services that you may want, including information about discounts, sales, or special promotions; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
For what purposes do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following purposes:
to provide products and services to you and to send communications requested by you.
to answer enquiries and provide information or advice about existing and new products or services.
to provide you with access to protected areas of our website.
to assess the performance of the website and to improve the operation of the website.
to conduct business processing functions including providing personal information to our franchisor and its related bodies corporate, our related bodies corporate, and contractors, service providers or other third parties.
for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of our franchisor and its related bodies corporate, our related bodies corporate, and contractors or service providers.
to provide your updated personal information to our franchisor and its related bodies corporate, our related bodies corporate, and contractors or service providers.
to update our records and keep your contact details up to date.
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision, or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
To whom may we disclose your information?
our employees, our related bodies corporate, our franchisor and its related bodies corporate, contractors and service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details on this website) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We may provide your personal information to our franchisor for the purposes of direct marketing.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details on this website). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be displayed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information, we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment, and if necessary, amend.
What is the process for complaining about a breach of privacy?
Do we disclose your personal information to anyone outside Australia?
Your personal information may be stored in the cloud in an overseas country and, while you continue to use our services, you consent to your information being disclosed in this manner. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Security
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.